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Account & billing

Change or cancel your plan

Switch between monthly and annual, or cancel any time from the billing page, with a pro-rata refund of prepaid time.

You can cancel any time from the billing page in the app. There's no cancellation fee and no lock-in contract.

What happens when you cancel

You keep access until the end of the period you've already paid for, and we email you a confirmation with that date. If something's gone wrong and you want a refund for prepaid time, just ask.

On our Transparent Pricing Policy, standard accounts get no price increase in the first 12 months, at least 60 days' written notice of any change after that, and the right to cancel before a change takes effect with a pro-rata refund.

Didn’t answer your question?

Email us and a real person replies within 4 business hours. Our in-app assistant helps with quick questions too, and is always upfront that it’s an assistant before handing you to a person.