Support
Self-management software is only useful if the rare moment you need help is answered fast and by someone who actually knows the product. That’s what we promise. Tenwise is Australian owned and built, and your email is answered by a real person on our Australian support team who has read your message in full. In the app, an assistant handles quick questions and is upfront that it’s an assistant before handing you to a person.
Email any time. Our support hours are 9am–5pm AEST/AEDT, 7 days a week, and within them a real person's reply is on the way within 4 business hours. Email outside those hours and we reply first thing the next morning.
Email support comes from a real person on our Australian-based team — someone who's read your message in full, not automated triage and not an offshore call centre. In the app, our assistant handles quick questions and is always upfront that it's an assistant before handing you to a person.
Email is the way in. We don't ask you to start a chat, file a ticket in a portal, or wait on a call queue. Reply-all keeps the thread in one place.
If a call would be faster than a thread, ask in your reply and we'll set up a time that suits — no sitting on a queue.
We’ll publish last month’s median first-reply time here once we have meaningful data — typically after the first ~50 support emails. That keeps us honest against the 4-hour promise above instead of just claiming it.
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Available once the pilot generates enough volume.
Get in touch
hello@tenwise.com.au
Email is the fastest way in. Reply directly to any Tenwise email and it lands in the same inbox.
Product questions
How to use a feature, what something means, where to find a setting. Usually a one-email reply with a short walkthrough or screenshot.
Compliance / leasing questions
We can talk through state-specific rules in plain English. We aren't a law firm — anything material we point you to a lawyer, but most leasing questions don't need one.
Bug reports
Reply with what you were doing and what you saw. We acknowledge, then close the loop once the fix ships. No silent triage.
Refund or cancellation
You can cancel in-app any time (Settings → Billing). If something's gone wrong and you want a refund for a partial month, just ask.
Tenwise is software, not a law firm or accountant. Where a question needs a qualified professional, we’ll tell you and point you somewhere appropriate.